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Customer Survey

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Tidwell Auto Service is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Tidwell Auto Service we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Agree 		Agree Disagree Strongly
Disagree 		Not
Applicable
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Discover More About Customer Survey At Tidwell Auto Service in Plano

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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

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What Our Customers Are Saying

Great shop very friendly and helpful people who explain what's needed and what's going to be needed later reasonable prices with a great attitude!

Plano, TX

, 11/05/2026

This business does good work at fair prices. They have been my choice for servicing my vehicles for 20+ years. Through multiple makes they have always provided excellent service. I'll keep giving them my business until I don't have a vehicle any more.

Plano, TX

, 09/10/2026

My AC had been acting up, and my usual place wasn’t able to fix it, so they recommended Tidwell. I’m so glad they did, because they were able to get it fixed within a day and i’m so grateful! Elizabeth at the front is kind and courteous and the technicians did a great job. Thanks to the team for your help! 😊

Plano, TX

, 07/25/2026

I have been having AC problems for over two years; it would work for a while and fail again. I took it to Tidwell and when they gave me the price, I did not know if I wanted to spend another dime on it. I was thinking about selling the truck. My wife DEMANDED that I try one last time, and they did an OUTSTANDING JOB! We had scheduled a 6-hour road trip and Tidwell made it very pleasant! Thank you so much!!!!!

Plano, TX

, 07/07/2026

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Partners

  • ASE (Automotive Service Excellence)
  • NAPA
  • BBB

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